Warranty ...
Fortunately, defects are rare!
We carefully inspect each product before shipping; yet, imperfections do occur.
Your knife is protected by the Forever Guarantee.
Click this direct link to arrange warranty repair or replacement of your knife ...
https://www.cutco.com/products/the-forever-guarantee.jsp
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Sharpening ...
Your knife should remain sharp for many years.
After extended use, sharpening is recommended.
Click this direct link to arrange for your knife to be sharpened
It will be returned as good as new …
https://www.cutco.com/customer/sharpening.jsp
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Here’s how Kevin described his experience
"We have had the knives for at least 15 years. To be able to get them sharpened and or replaced for shipping cost only is amazing. We have enjoyed having these knives and are only more thrilled knowing that the service is just a great."