Upset people make emotional decisions ...

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Saying sorry might even make it worse - Adding insult to emotional hurts, escalates the hurt

 

When attempting to right a wrong, do you know what to do to prevent escalation?

 

Learning to 'Right a Wrong’ creates the possibility of using a mishap to build an even stronger client relationship

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Inability to promptly right a wrong impacts your reputation - And, might lead to loss of clients

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